Frequently Asked Questions




Where is the Greentree Toyota - Scion Service Center located?


We are located at 45 Commerce Drive in Brookfield, Connecticut.  (Just off of Route 133.)




What are your hours of operation?


We are open Monday thru  Friday 7:30am to 6:00pm and Saturdays from 7:30am to 1:00pm.  You can contact us at (203) 775-6221.




Do I need an appointment?


Appointments are encouraged for prompt service, however walk-ins are still welcomed.




Do I have to use a Toyota Service Center?


You do not have to use a Toyota Service Center to service your vehicle. However,  Toyota strongly recommends that you do.  If you choose to perform maintenance yourself or have an outside shop do the work, we suggest contacting our Service Advisors to assure that the work done outside of a Toyota Service Center will not affect your warranty coverage.  You can purchase Genuine Toyota Parts from our Greentree Toyota - Scion parts store located at our Service Center. You can visit www.toyotaownersonline.com for more information about maintaining your Toyota.




 When should the oil be changed in my vehicle?


Toyota recommends that your oil be changed every 5,000 miles or every 6 months (whichever comes first) for vehicles with non-synthetic oil.  For most vehicles with sythetic oil, your oil changes should be performed every 10,000 miles or every 12 months (whichever comes first.)  Please contact us with any questions regarding your vehicles specific needs.




Can you install accessories for my vehicle?


Greentree Toyota - Scion only installs factory Toyota parts and accessories. In addition, we will gladly install satellite radio systems.  To order accessories or parts or to schedule an installation please contact us at (203) 775-6221 or visit our Accessories page to view the most requested accessories for your vehicle.




What if I break down or have an accident?


Greentree Toyota - Scion offers 24-hour towing services in the event of an emergency.  By contacting us, you are assured that a Toyota dealership is caring for your vehicle.  Please call (203) 775-6221 for towing services.